The NCFE Level 2 Certificate in Introduction to Cabin
Crew has been accredited by the qualifications
regulators for England, Wales and Northern Ireland1, and
is part of the Qualifications and Credit Framework (QCF).
This qualification is eligible for funding under the
Learning and Skills Act 2000. For further guidance on
funding, please contact your local funding provider.
NCFE is a Component Awarding Body (CAB) for the 14-19
Diploma. This qualification is supported by the Travel
and Tourism Diploma Development Partnership (DDP) as
Specialist Learning. The qualification is also part of
the Additional Specialist Learning catalogue for the
Aims of the Qualification
This qualification aims to develop the learner’s knowledge and understanding of:
- The role of cabin crew
- Airline health, safety and security
- How to respond to planned and unplanned emergencies on
board an aircraft
- Selling products and services to passengers
- Making passenger announcements on board aircraft
This qualification is designed for learners who would
like to work as cabin crew. There aren't any specific
recommended prior learning requirements for this
qualification; however learners might find it helpful if
they've already achieved a Level 1 qualification. Entry
is at the discretion of the centre; however learners
should be aged 16 or over. Centres are responsible for
ensuring that this qualification is appropriate for the
age and ability of learners. They need to make sure that
learners can fulfil the requirements of the assessment
criteria and comply with the relevant literacy, numeracy
and health and safety aspects of this qualification.
Learners registered on this qualification shouldn't
undertake another qualification at the same level with
the same, or a similar title, as duplication of learning
may affect funding.
Achieving this Qualification
This qualification consists of 6 mandatory units:
- Unit 01 Working as cabin crew
- Unit 02 Airline health, safety and security
- Unit 03 Aircraft emergency situations
- Unit 04 Dealing with passengers on board an aircraft
- Unit 05 Cabin Service - selling techniques
- Unit 06 Making passenger announcements on board an
Learners who achieve this qualification could progress to:
- NCFE Level 2 Award for Resort Representatives
- NCFE Level 3 Certificate in Travel Services
- NCFE Level 2 NVQ Diploma in Travel Services
One of the benefits of the QCF is that learners can
transfer credit from one qualification to another.
Learners who've already achieved one or more of the
units included in this qualification elsewhere can
transfer the credit already achieved. Simply let us know
which units are being achieved by credit transfer on the
Certificate Claim Form.
How are they Assessed?
They will be assessed by your tutor or assessor using a
range of methods. This could include tasks such as
designing charts or leaﬂets, coursework or methods such
as oral questioning.
Do you need to be working to take the Qualification?
No, as these are knowledge only qualiﬁcation.
How long do they take to complete?
You can usually complete this in a year or less.
Which type of Job Roles can Learners Apply for on Completion?
This qualification do not qualify you to work but do
provide a starting point for deciding whether a career
in the sector is right for you.
Qualification Reference Number