The NCFE Level 2 Certificate in Introduction to Cabin Crew has been accredited by the qualifications regulators for England, Wales and Northern Ireland1, and is part of the Qualifications and Credit Framework (QCF). This qualification is eligible for funding under the Learning and Skills Act 2000. For further guidance on funding, please contact your local funding provider. NCFE is a Component Awarding Body (CAB) for the 14-19 Diploma. This qualification is supported by the Travel and Tourism Diploma Development Partnership (DDP) as Specialist Learning. The qualification is also part of the Additional Specialist Learning catalogue for the Diplomas.

Aims of the Qualification

This qualification aims to develop the learner’s knowledge and understanding of:

  • The role of cabin crew
  • Airline health, safety and security
  • How to respond to planned and unplanned emergencies on board an aircraft
  • Selling products and services to passengers
  • Making passenger announcements on board aircraft


Entry Guidance

This qualification is designed for learners who would like to work as cabin crew. There aren't any specific recommended prior learning requirements for this qualification; however learners might find it helpful if they've already achieved a Level 1 qualification. Entry is at the discretion of the centre; however learners should be aged 16 or over. Centres are responsible for ensuring that this qualification is appropriate for the age and ability of learners. They need to make sure that learners can fulfil the requirements of the assessment criteria and comply with the relevant literacy, numeracy and health and safety aspects of this qualification. Learners registered on this qualification shouldn't undertake another qualification at the same level with the same, or a similar title, as duplication of learning may affect funding.

Achieving this Qualification

This qualification consists of 6 mandatory units:

  • Unit 01 Working as cabin crew
  • Unit 02 Airline health, safety and security
  • Unit 03 Aircraft emergency situations
  • Unit 04 Dealing with passengers on board an aircraft
  • Unit 05 Cabin Service - selling techniques
  • Unit 06 Making passenger announcements on board an aircraft


Progression Opportunities

Learners who achieve this qualification could progress to:

  • NCFE Level 2 Award for Resort Representatives
  • NCFE Level 3 Certificate in Travel Services
  • NCFE Level 2 NVQ Diploma in Travel Services


Credit Transfer

One of the benefits of the QCF is that learners can transfer credit from one qualification to another. Learners who've already achieved one or more of the units included in this qualification elsewhere can transfer the credit already achieved. Simply let us know which units are being achieved by credit transfer on the Certificate Claim Form.

How are they Assessed?

They will be assessed by your tutor or assessor using a range of methods. This could include tasks such as designing charts or leaflets, coursework or methods such as oral questioning.

Do you need to be working to take the Qualification?

No, as these are knowledge only qualification.

How long do they take to complete?

You can usually complete this in a year or less.

Which type of Job Roles can Learners Apply for on Completion?

This qualification do not qualify you to work but do provide a starting point for deciding whether a career in the sector is right for you.

Qualification Reference Number

Certificate: 600/0474/5