General Complaints

If you find that there is a problem that you need to resolve, you may need to file a complaint. Use this page to learn what process we use to resolve general complaints.

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If your complaint is in regard to bullying, harassment or sexual misconduct; disability support; or mental health or wellbeing concerns, we have separate policies and procedures which cover those specific matters.

Visit our Bullying, Harassment and Sexual Misconduct

Visit our Disability Support

Visit our Mental Health

For everything else, follow the process below.

For most complaints, we will work to resolve your complaint informally within 5 days. Speak to your module lead, student support officer or lecturer, and they will raise your concern with their line manager. Then, a department head, senior lead, or the centre manager will meet with you and all people involved in your complaint, to try to resolve the issue.

Academic Partnerships & Affiliations

We take pride in being members of professional institutions and are dedicated to working hard for the betterment of our students.